Packaging
Every figure ships in its numbered box, wrapped in acid-free tissue, and cradled in cut foam inside a second outer carton. Nothing rides loose.
Shipping & Returns
Every figure is numbered before it leaves the bench. Here is exactly how packing, delivery, and claims work.
Shipping
Domestic
Orders leave the bench within 3 business days of a closed edition window. Standard delivery runs 2-5 business days once shipped.
International
Customs handling adds 5-12 business days depending on region. Duties and import fees are the buyer’s responsibility and are not included at checkout.
Multi-piece orders
Figures from the same claim window ship together once the full edition has been QC’d and numbered. We do not split-ship a single order.
Returns & claims
Numbered editions are final sale
Because each base plate is engraved to your order, we cannot accept returns for a change of mind once a figure has shipped.
Damage in transit
Photograph the outer carton and the figure before unpacking further, then contact us within 5 days of delivery. We replace confirmed transit damage from the next available cast run at no charge.
Manufacturing defects
Miscast seams, paint transfer, or loose joints reported within 14 days of delivery are repaired or replaced. This does not cover normal handling wear.
Pre-order cancellations
Claimed pre-orders can be cancelled for a full refund any time before the edition window closes. Once casting begins, the claim is locked to that edition number.
Common questions
- Can I change my shipping address after ordering?
Yes, up until the order leaves the bench. Message us with your order number and the new address.
- Do you ship to PO boxes?
No. Outer cartons are sized for door delivery and do not fit standard PO box dimensions.
- What if my edition number arrives wrong?
That’s a defect claim, not a returns request — contact us with the base plate number and we’ll correct it from the ledger.
Still need help with an order?
Shipping notes and claims run through the same desk as everything else at FORMA.